Returns & Exchanges

At Sorelle, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return window for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested unless they are defective.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the unused beauty products in their original packaging, ensuring all protective seals are intact.

• 3.
  Label and Ship

  Download and print your prepaid shipping label, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.